Question 1

I want to start a free Club Cupcake membership. Where do I start?

Accepted Answer

You can start a free Club Cupcake membership by clicking the "profile" icon next to the "cart" icon at the top of any page on our site. You can also click "Join Club Cupcake" from our site menu or sign up during checkout. A Club Cupcake membership allows for faster checkout, access to your cupcake order status, updates, and history, and enrollment into our free referral program. Welcome to the Cuter family!

Question 2

I forgot my password. How do I get a new one?

Accepted Answer

You can reset your password by navigating here, entering your email, submitting the unique one-time-code we send you, and continuing to set a new password for your account. Experiencing technical difficulties? Contact our Support Team.

Question 3

Can I change the email address on my Club Cupcake membership?

Accepted Answer

You can't change the email address associated with your Club Cupcake membership. If you have forgotten your password, you can reset it by navigating here. No longer have access to your email address? Contact our Support Team, and we'll be happy to help get you back into your profile.

Question 4

I'm locked out of my account.

Accepted Answer

Don't worry, we're here to help :) Try resetting your password by navigating here, entering the email associated with your account, submitting the unique code we email you, and continuing to reset your password. If that doesn't work, try clearing your browser's cache. Then, log in using your email and password. Here are some helpful tips for popular browsers: Safari (Mac) | Safari (iPhone, iPad) | Chrome | Edge | Firefox If you still can't access your acocunt, contact our Support Team.

Question 5

I can't find my order history on my profile. What should I do?

Accepted Answer

Contact our Support Team and include your email address, and we'll do our best to help locate your past orders.

Question 6

My saved addresses are not showing up. How can I save an address?

Accepted Answer

Addresses can be saved during checkout if you have signed up for a free Club Cupcake membership. You can also save addresses directly from your Club Cupcake profile by clicking the "add address" button in the "account details" tab. Contact our Support Team, and they will help with any technical difficulties.

Question 7

My saved payments are not showing up. How can I save a payment method?

Accepted Answer

Payment methods can be saved during checkout if you have signed up for a free Club Cupcake membership. You can also save payment methods directly from your Club Cupcake profile by clicking the "add payment" button in the "saved payments" tab. Contact our Support Team, and they will help with any technical difficulties.

Question 8

How do I delete my Club Cupcake membership or information?

Accepted Answer

You can delete your Club Cupcake membership by contacting our Support Team.

CATEGORIES

ACCOUNT HELP

I WANT TO START A FREE CLUB CUPCAKE MEMBERSHIP. WHERE DO I START?

I FORGOT MY PASSWORD. HOW DO I GET A NEW ONE?

CAN I CHANGE THE EMAIL ADDRESS ON MY CLUB CUPCAKE MEMBERSHIP?

I'M LOCKED OUT OF MY ACCOUNT.

I CAN'T FIND MY ORDER HISTORY ON MY PROFILE. WHAT SHOULD I DO?

MY SAVED ADDRESSES ARE NOT SHOWING UP. HOW CAN I SAVE AN ADDRESS?

MY SAVED PAYMENTS ARE NOT SHOWING UP. HOW CAN I SAVE A PAYMENT METHOD?

HOW DO I DELETE MY CLUB CUPCAKE MEMBERSHIP OR INFORMATION?

STILL CAN'T FIND WHAT YOU'RE LOOKING FOR?